WordPress support
A WordPress engineer on call for your practice
Form stopped sending? Page looks wrong on a patient’s phone? Need a new doctor profile up before Monday? Our support plans give your practice same-day help from real WordPress engineers — by email, WhatsApp or phone.
Why it matters
Help that actually arrives
Same-day response
Tickets acknowledged within hours, urgent issues jumped on immediately. Your website problems do not wait in a queue for a week.
Content changes done for you
New clinicians, updated clinic hours, new services, holiday notices — send the details, we publish them properly.
Team training
We train your front-office staff to make everyday edits in Elementor confidently, with cheat-sheets they can keep.
What’s included
What support covers
Anything that keeps your website working for patients and staff — fixed, changed or explained.
- Bug fixes & error diagnosis
- Content updates done for you
- Form, email & booking troubleshooting
- Plugin conflicts resolved
- New page & section builds
- Browser / device display issues
- Staff how-to questions answered
- Advice on new features & tools
How it works
How a ticket flows
01
Report
Email, WhatsApp or call — describe the issue in your own words.
02
Acknowledge
A named engineer confirms receipt and severity within the response window.
03
Fix
Resolved on staging where risky, deployed when verified.
04
Confirm
You get a plain-language summary of what happened and what we changed.
Pricing
Support plans
Monthly plans or a prepaid hour bundle — whichever suits how often you need us.
Pay-as-you-go
KES 3,500
Per hour · no commitment
- Same engineers, no plan required
- Billed in 30-min increments
- Best for occasional needs
Most popular
Practice Support
KES 12,000
Per month · 4 hrs included
- 4 support hours monthly
- Same-day response window
- WhatsApp + email + phone
- Unused hours roll 1 month
- Staff training session quarterly
Priority Desk
KES 28,000
Per month · 12 hrs included
- 12 support hours monthly
- 2-hour priority response
- Dedicated engineer
- Monthly improvements call
Yes. A short onboarding review tells us how your site is built; after that, support works exactly the same.
Site down, forms silently failing, security incidents, or anything stopping patients from reaching or booking you. Emergencies jump the queue regardless of plan.
On Practice Support, unused hours roll over one month. Pay-as-you-go bundles are valid for six months.
Yes — refresher and new-staff training sessions are included quarterly on Practice Support and above, or bookable ad hoc.
Get reliable WordPress support
Monthly plans or pay-as-you-go. Quote within one business day.